Refund policy

Return & Refund Policy

At Cosmeceutix Lab, all products are formulated exclusively for certified skin professionals and distributed under strict quality and hygiene standards.

For this reason, all sales are final.

No Returns or Refunds

Once an order has been processed and shipped, we do not accept returns, exchanges, or issue refunds. This policy applies to all products, including unopened items.

Order Accuracy

We strongly encourage customers to review product details, quantities, and shipping information carefully before completing a purchase. If you have questions about a product prior to ordering, our team is available to assist.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. We may request photos and order details to evaluate the issue and provide a resolution when applicable.

Professional Use Disclaimer

Cosmeceutix Lab products are intended for professional use only. By completing a purchase, you acknowledge that you are a certified specialist and understand the professional nature of these products.